Refund & Cancellation Policy

1. Digital Products Refund Policy

Because all products sold on this website are intangible digital assets that are delivered immediately upon purchase, sales are generally final once the digital files or repository access have been provided.

2. Eligibility for Refunds

We want you to be fully satisfied. You are eligible for a full refund within 14 days of purchase under the following circumstances:

• The digital files are corrupt, broken, or unreadable, and our technical support cannot provide a working replacement within 48 hours.
• The product substantially differs from the description and preview provided on this storefront.
• You were charged erroneously or duplicated transactions occurred.

3. Subscriptions & Cancellations

If any recurring subscription plan is active, you may cancel at any time prior to your next renewal date through your customer portal or by contacting support. Upon cancellation, your access will remain active until the end of your prepaid billing period.

4. How to Request a Refund

To initiate a refund or cancellation request, please email our support team at support@hatsalsa.com with your order ID, payment email address, and a brief description of the issue. Most requests are processed within 1–3 business days.